A Dream Deferred?

September 24, 2008

TO: Pacifica National Board, Local Station Boards, All management and staff, Affiliate stations, collaborators, and stakeholders in Pacifica.

FROM: Nicole Sawaya, Executive Director/CEO

There followed this posthumous letter to Pacifica Radio founder, Lewis Hill. It was written almost ten years ago when Nicole Sawaya, a Lebanese-American who served as the Foundation's Executive Director felt a sad need to resign. Clearly, she saw a remarkable concept being destroyed by people who showed little or no appreciation  for Mr. Hill's extraordinary attempt to offer listeners an intelligent alternative to commercial broadcasting. 

Sadly, Ms.  Sawaya's observations could almost have been made today, except for the sad fact that the deterioration of WBAI/Pacifica continued far past any point one could possibly have imagined.

I hope Linda Perry, who has been handed the monumental task of raising WBAI up from the rubble, reads this insightful decade-old observation and learns from it. I have placed a download link below. —Chris Albertson

September 23, 2008 

Dear Lew Hill, 

Greetings. My name is Nicole Sawaya, and currently, I'm the executive director and chief executive of the radio endeavor you started called Pacifica. It's changed a lot. 

You wouldn't believe what your "killer app", as some might portray it in 21st century lexicon, has spawned. Now there are 5 stations licensed to Pacifica in densely populated and roiling urban areas – millions of human beings within ear shot, all with easy access to the cheapest and most accessible broadcast mediums on the planet, radio. Yes, the planet. There is an Archive of programming and folios spanning decades – a repository and collection of voices that truly belongs to the people as part of the history of our country and the world. And, there are over a hundred smaller stations scattered through rural and urban settings -- cities and towns and ridge tops -- affiliated with Pacifica and broadcasting our programming – a network that has been in place for quite awhile. 

Beyond that, your notion that the listeners would voluntarily financially support radio, journalism and cultural exchange, created a model for many, many non-commercial educational radio stations to apply. Your vision of public ownership of the airwaves put into practice with the radio license you applied for and grew as the first non-profit community licensee station, gained great traction and has been replicated exponentially. 

We don't exchange The Subscriber radios anymore for pledges, and you wouldn't recognize how the fundraising marathons have changed – it's a bit like an on-air shopping experience. But listeners continue to support us voluntarily with their hard earned money, and they're not necessarily just bound to radios to listen to us.

An aside: When I was (briefly) general manager of your first station, KPFA, there was a Subscriber radio in the office, but it was tucked away and dusty. When I discovered it, soon after taking the job, I was so excited to learn of its history. It completely inspired me as Pacifica was heading to its 50th anniversary. So elegant, so innovative for its time, so smart. 

Mr. Hill, what you conceived has had one of the highest impacts in media history. Not just the staunch belief in listener support, but your notions that journalistic enterprises should remain unfettered from any sort of business support in order to maintain credibility; that to help in striving for a more peaceful and just world, radio (or what we now refer to as media) programming should give access to myriad viewpoints and in-depth news, coupled with an exposure to the arts and to cultures and happenings from all over the world; that innovation is vital, have all lived on. You were a pioneer. 

Fast forward to today.

Our country is at war. Our government is a death machine abroad and a fear machine at home. Our broadcast media is, in general, mind-numbingly useless, filled with shameless propagandists and completely profit driven. The earth's climate is changing radically and the gap between rich and poor is larger than the Grand Canyon, with by far the larger group on the poor end. I could go on, but it would take a while. 

Your Pacifica is showing signs of stress as well.

Sadly, it is no longer focused on service to the listeners but absorbed with itself and the inhabitants therein. I call it Planet Pacifica, a term I coined during my hiring process. There is an underlying culture of grievance coupled with entitlement, and its governance structure is dysfunctional. The by-laws of the organization have opened it up to tremendous abuse, creating the opportunity for cronyism, factionalism, and faux democracy, with the result of challenging all yet helping nothing. Pacifica has been made so flat, that it is concave – no leadership is possible without an enormous struggle through the inertia that committees and collectives and STV's (no, not sexually transmitted viruses, but single transferable votes) can engender.

Pacifica calls itself a movement, yet currently it is behaves like a jobs program, a cult, or a social service agency. And oftentimes, the loudest and most obstreperous have the privilege of the microphone. There are endless meetings of committees and "task forces"– mostly on the phone – where people just like to hear themselves talk. Sometimes they get lucrative contracts from their grandstanding. It's been grueling for someone in my position, someone like me who is not a process person, much less a political gamer. I keep asking: what's the endgame? Paralysis has set in, coupled with organizational drift. 

The programming isn't attracting many listeners anymore, either. It skews towards the narrow in its editorial stance, leans towards the niche, and change to the programming can't occur without a fight. The listening audience is small, in other words, the stations have yet to grow into their large signals.

Business practices are oftentimes shoddy and opaque and mirror the culture of our times – lots of self-interest with a focus on individual needs as opposed to performance, affordability, or the common good. And we've hit some tough economic times without having the general will to do the hard work necessary in order to ensure sustainability– contracting rather than continually expanding the size of our financial obligations. Basically, resources and airtime have been allocated for internal political purposes at the expense of service to audience, innovation, or the care and feeding of our broadcast physical infrastructure. Some of this has to do with the fact that very few people either on air or off air actually have radio experience, other than being part of Pacifica.

That was not the case with you, nor is it with me. 

Conversely, there are many dedicated and smart people working within Pacifica. They may not work at full speed – it is rather "comfortable" especially for those who work unsupervised – but they make a consistent effort to give voice to the voiceless and hold government and power accountable. And those who work without self-interest or giving constant grief to management (a four-letter word in Pacifica) are to be applauded. 

The overall media landscape has changed fundamentally. I find it exciting and wanted very much to bring Pacifica into the 21st century. The demographic of our country has changed as well, not to mention all the new generations now active and alert to the world around them. It is, to quote Victor Hugo, the best of times and the worst of times. Apparently, it's always been like that. 

Pacifica could take advantage of technology, both at the front end (content and programming) and the back end (infrastructure and business applications), but that would require the general will of the internal stakeholders, and that general will is not cohesive enough or even amenable to altering the status quo. 

I have given notice and will be leaving Pacifica shortly. Despite my best intentions and determined and focused efforts, I was continually thwarted to do the job I was hired to do. I did my best to apply my knowledge, expertise, and creativity to Pacifica, and we made some forward progress.

I gave to those responsible for the governance and oversight, plans, clarity, and transparency. They cannot deny knowledge of the state of the network. Whether they act on it, or just call in consultants to tell them what time it is, is another issue. I tried to dispel magical thinking in all arenas and was relentless in my attempts to get some best practices and collaborations in place.

I had some success. 

It's not necessary for me to alliterate those successes. Despite being handed an enfeebled situation and having no resources to work with, I gave it my best shot and worked hard. And despite having to fight for every inch of standing, not to mention authority, I have enjoyed working with those who actually work and accomplish bona fide deliverables of consequence and service. 

We stand now on the shoulders of hundreds, if not thousands of those who have contributed internally. And Pacifica is much loved and valued by its listener supporters. Pacifica will carry on, and it has been a challenging opportunity to, albeit briefly, help out.

I hope that all stakeholders remember that Pacifica is a public trust, a veritable weapon of mass information, and keep a big vision in play rather than petty politics.

Thanks for being a bold and brave broadcaster. 

With much respect, 

Nicole

Nicole Sawaya's posthumous letter to Lew Hill — in full.